Frequently Asked Questions

1. When will sales resume?

Unfortunately, we’re not able to reopen sales at this time, and we don’t have information on when this will become possible.

If the website’s operations resume, we will notify everyone through our newsletter and social media channels.

2. What about my orders?

Orders placed on this website can be downloaded anytime from your account.

If you need access to your orders from the old site, just contact us and we’ll prepare an archive with all your purchased items within a few days.

3. Where can I access my previous orders?

If you’d like to access your order history from our previous website, simply get in touch with us.

We’ll collect all of your previously purchased items and prepare a complete downloadable archive for you.

This process may take a few days, and we’ll notify you as soon as your files are ready.

4. What has changed regarding licenses and copyrights?

If you were a previous customer, you can continue using your existing license as usual.

You may also continue using the same copyright information.

Both old and new URLs are acceptable—you can choose either one: www.vmartists.com or www.vm-artists.com.

5. What if I still have an active promo code or gift code?

You can exchange it for an equivalent code for either verymanytubes.com or ambertubes.com — the choice is yours.

6. Can I get a refund?

Once downloaded, digital products are non-refundable and cannot be returned.

However, if you report an issue with your order or a duplicate purchase within 180 days of purchase, we will either provide a replacement, an update, or issue a refund.